playkaro Privacy Policy

Last Updated: January 2026

playkaro collects personal data through several channels: directly from you when you register an account or interact with the platform; automatically through your use of the website; and, in limited circumstances, from trusted third-party sources such as identity verification providers and payment processors. The categories of personal data we collect are described below.

1.1 Registration and Account Data

When you create an account on playkaro, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth (for age-verification purposes)
• Residential address (including district — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur)
• Email address
• Bangladesh mobile number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As required by our anti-money-laundering (AML) and responsible gaming obligations, we collect identity verification documents from players prior to processing their first withdrawal or when our compliance team determines that enhanced due diligence is necessary. KYC data may include:

• Copies of government-issued photo identification (National ID, passport, or driving licence)
• Proof of address documents (utility bills, bank statements)
• Proof of payment method ownership (bKash wallet screenshot, Nagad account confirmation, bank statement)
• Photographs or selfies submitted for biometric verification where required

1.3 Financial Transaction Data

Every deposit and withdrawal made through playkaro generates a transaction record. Financial data we hold includes:

• Deposit and withdrawal amounts in Bangladeshi Taka (৳)
• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• Transaction reference numbers and timestamps
• Account balance history
• Bonus credits, wagering activity, and bonus expiry records

1.4 Usage and Behavioural Data

When you use playkaro, we automatically collect technical and behavioural data about how you interact with the platform. This includes:

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation paths
• Games played, bet amounts, and wagering patterns
• Login timestamps and frequency of access

1.5 Communications Data

If you contact our support team by live chat or email, we retain records of those communications — including the content of messages, timestamps, and the resolution outcome — for the purposes of quality assurance, compliance auditing, and dispute resolution.

playkaro does not sell or rent your personal data to any third party. However, to deliver the full range of services available on the platform, we work with a limited number of trusted third-party service providers and are subject to certain legal disclosure obligations. The circumstances in which your data may be shared are described below.

3.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary financial data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card scheme operators Visa and Mastercard. These partners act as independent data controllers in respect of the data they receive and are bound by their own privacy policies and regulatory obligations.

3.2 Identity Verification Providers

We use third-party KYC and identity verification services to validate the documents you submit during the account verification process. These providers process your identification documents solely for the purpose of confirming your identity and age, and are contractually prohibited from using your data for any other purpose.

3.3 Game Software Providers

The games available on playkaro are powered by licensed software studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To enable game functionality and enforce fair-play rules, limited session data (such as your player ID and bet history within that session) may be transmitted to the relevant game provider. These studios are bound by strict data processing agreements and may not use your data beyond the scope of game delivery.

3.4 Legal and Regulatory Disclosure

playkaro may be required to disclose personal data to competent authorities in response to a lawful order, court process, or regulatory request. In such cases, we will disclose only the information that is strictly required and, where legally permitted, we will endeavour to notify you of the disclosure request in advance.

3.5 Business Transfers

In the event that playkaro undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may form part of the transferred assets. You will be notified via your registered email address if such a transfer results in a material change to how your data is processed, and you will be provided with the opportunity to exercise your data rights before the transfer is completed.

5.1 How Long We Keep Your Data

playkaro retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable AML, financial services, and consumer protection regulations. As a general guide:

• Account and registration data: Retained for the duration of your account and for a minimum of five years following account closure, in line with AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years from the date of verification or from the date of the last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for three years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or compliance matter.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
• Anonymised analytical data: May be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data once anonymised.

5.2 Security Measures

playkaro implements a layered approach to information security designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including payment credentials and identity documents
• Role-based access controls limiting staff access to personal data strictly to those roles that require it
• Multi-factor authentication (MFA) for all administrative access to production systems
• Regular third-party penetration testing and vulnerability assessments
• Automated intrusion detection and real-time security monitoring

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, playkaro will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate any harm.

playkaro is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from any individual under the age of 18. Age verification is conducted as part of the registration and KYC process, and access by minors is actively blocked.

If you are a parent or guardian and you believe that a person under 18 has registered an account on playkaro or has provided personal data to us without your knowledge, please contact us immediately at support@playkaro. Upon receipt of a verifiable report, we will investigate the matter and, where confirmed, close the account and delete all associated personal data with the exception of records we are legally required to retain for AML or safeguarding purposes.

Parents and guardians are strongly encouraged to use parental-control tools and content-filtering software to prevent minors from accessing online gambling platforms. Information on available parental-control resources can be found through your internet service provider or device manufacturer.