playkaro Terms & Conditions

Access to and use of the playkaro platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You are at least 18 years of age. This requirement is absolute and admits no exceptions. playkaro strictly prohibits access by any person under the age of 18.
• You are accessing the platform on your own behalf and not on behalf of any third party.
• You have the legal capacity to enter into a binding agreement under the laws applicable to you.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by law.
• You are not an employee, contractor, director, or close family member of an employee of playkaro or any of its affiliated companies, game providers, or payment partners.
• You have not previously been self-excluded from the playkaro platform or had an account closed for violation of these Terms.

playkaro employs technical age-verification measures at registration and requires full KYC documentation before processing any withdrawal. If at any point we have reasonable grounds to believe that a player does not meet the age requirement, we will suspend the account immediately, conduct an investigation, and — where the suspicion is confirmed — close the account and report the matter in accordance with applicable safeguarding obligations. Any funds deposited by an underage player will be returned to the payment source, net of any charges incurred.

4.1 Accepted Payment Methods

playkaro accepts deposits and processes withdrawals via the following payment channels available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Islami Bank, Visa, and Mastercard. The availability of specific methods may vary and the current list of supported options is always displayed on the cashier page of your account.

4.2 Deposit Rules

The minimum deposit amount is ৳500. There is no maximum deposit limit by default, though playkaro may apply limits based on payment method, account verification status, or responsible gaming settings applied by the player. All deposits must originate from a payment account registered in your own legal name. Third-party deposits — where the payment source belongs to a person other than the registered account holder — are not accepted and will be returned.

Deposits are credited to your playkaro account in real time in the case of bKash and Nagad, or within the standard processing window of the relevant financial institution in the case of bank transfers. playkaro is not responsible for delays attributable to the payment provider or issuing bank.

4.3 Withdrawal Rules

Withdrawals may only be made to a payment method that matches the name on your registered playkaro account and that you have previously used to make a deposit, where applicable. The minimum withdrawal amount is ৳1,000. Withdrawal requests are typically processed within 24 hours of submission, subject to KYC verification being complete and no compliance review being in progress.

playkaro reserves the right to request additional verification documentation before approving a withdrawal. Where a withdrawal request triggers an internal review, the processing time may be extended. Players will be informed of any such review and given a reasonable opportunity to provide requested information.

4.4 Currency

All transactions on playkaro are conducted in Bangladeshi Taka (BDT, ৳). Where a player uses an international payment method such as Visa or Mastercard denominated in a foreign currency, conversion to BDT will be applied at the prevailing exchange rate at the time of the transaction. Any foreign exchange fees charged by the card issuer are the player's responsibility.

6.1 Bet Acceptance

All bets placed on playkaro are subject to acceptance by the platform. A bet is considered accepted only when a confirmation message is displayed and a reference number is issued. playkaro reserves the right to refuse or limit any bet without providing a reason, including but not limited to cases where the requested stake exceeds the applicable limit for the market, where a pricing error is detected prior to acceptance, or where the account placing the bet is subject to a restriction.

6.2 Void Bets and Pricing Errors

In the event that a bet is accepted at odds that were set incorrectly due to a technical error, human error, or data feed failure, playkaro reserves the right to void the affected bet and return the stake to the player's account. This applies to all product types including sports betting, live betting, virtual sports, and casino games.

6.3 Cricket and Sports Betting

Cricket betting markets on playkaro — covering BPL, IPL, T20 World Cup, Test series, and Bangladesh Tigers international fixtures — are governed by the specific settlement rules published in the sportsbook rules section of the platform. Key principles include:

• Match betting markets are settled on the official result as declared by the relevant governing body (ICC, BCB, BCCI, etc.).
• In the event of a match being abandoned, reduced in overs, or declared a no-result, markets will be settled in accordance with the relevant sport's governing rules.
• In-play bets are accepted at the player's own risk and are subject to any delay in the live data feed. Bets placed after the relevant event has concluded will be voided.

6.4 Casino and RNG Games

All slot and RNG-based games available on playkaro use certified random number generators that are independently audited for fairness. Game outcomes cannot be predicted, manipulated, or influenced by the player or by the platform. Return to Player (RTP) percentages for individual games are available in the game information panel within each title. Live casino games are streamed from licensed studios operated by Evolution Gaming, Ezugi, and Pragmatic Play Live, and are subject to those studios' own operational rules.

8.1 Closure by the Player

You may close your playkaro account at any time by contacting our support team via live chat or by emailing support@playkaro. Before your account is closed, all pending bets will be settled in accordance with their market outcomes and any remaining verified balance will be returned to your registered payment method within a reasonable timeframe, subject to KYC requirements being satisfied.

If you wish to close your account for responsible gaming reasons, we strongly encourage you to use the self-exclusion tool available in your account settings rather than a standard closure, as self-exclusion provides additional protective measures including re-registration blocks and exclusion from promotional communications.

8.2 Closure or Suspension by playkaro

playkaro reserves the right to suspend or close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Provision of false, inaccurate, or unverifiable registration or KYC information.
• Reasonable suspicion of fraudulent activity, money laundering, or use of funds derived from illegal sources.
• Confirmed underage gambling.
• Failure to complete KYC verification within the requested timeframe.
• Participation in prohibited conduct as defined in Section 7.2 above.
• Account inactivity exceeding 12 consecutive months where no login, deposit, or wagering activity has been recorded.

Where an account is closed due to a breach of these Terms by the player, playkaro reserves the right to void any open bets and withhold any balance pending investigation. Where no breach has occurred and closure is initiated by playkaro for operational reasons unrelated to the player's conduct, any verified balance will be returned in full.

8.3 Inactive Account Policy

An account is considered inactive after 12 consecutive months of no login activity. Prior to the account being designated as inactive, playkaro will send a notification to the player's registered email address. Following a further period of inactivity after this notification, a monthly administration fee of ৳200 may be deducted from any remaining balance. When the balance reaches zero, the account will be closed. Players may reactivate their account at any time prior to closure by logging in and completing any required verification steps.

8.4 Governing Law and Dispute Resolution

These Terms and Conditions and any dispute arising from your use of playkaro shall be governed by and construed in accordance with general principles of international online gaming law. In the event of a dispute regarding the outcome of a game, settlement of a bet, or a transaction on your account, you should raise a complaint with our customer support team in the first instance. We aim to resolve all complaints within 5 business days. If you are not satisfied with our response, you may escalate the matter through the dispute resolution process described in our support documentation. These Terms do not limit any statutory rights you may hold under applicable consumer protection laws.

8.5 Limitation of Liability

To the fullest extent permitted by applicable law, playkaro's total liability to you for any claim arising from your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim. playkaro shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the platform.

playkaro does not guarantee uninterrupted access to the platform. Scheduled maintenance, unplanned outages, and third-party service disruptions may temporarily affect availability. We will endeavour to minimise disruption and communicate planned maintenance in advance.